Returns & Exchanges
At B Free Intimate Apparel, we want you to feel confident and comfortable in your purchase. If your items aren't the perfect fit, we offer a 30-day return policy for a refund or store credit, provided the garments are unworn and in their original packaging.
Check Eligibility
Ensure your items are in original condition, unwashed, and with all tags attached. For hygiene reasons, certain intimate items must have the protective seal intact.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Pack and Post
Securely package your items and attach the provided return shipping label. Drop the package off at your nearest authorized postal service location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing